FAQ
Frequently asked questions
How do I book an OPD consultation? +
You can book online through this site or call our help-desk on the number listed on the Contact page. We'll confirm your slot the same day during working hours.
Is the hospital open 24×7? +
Emergency services and inpatient care run 24×7. OPD timings vary by department — see the OPD timings on each department page.
What is the process for a planned admission? +
After your consultant's advice, our admission desk will share an estimate, the consent forms, and a packing list. On the day of admission, please reach the registration counter with a photo ID and any insurance documents.
What happens in an emergency? +
Walk straight in to the emergency entrance — there is no registration required at first contact. Our team will triage and start treatment; admission and paperwork are handled in parallel.
How are visitors and attendants managed? +
Each inpatient may have one attendant by default; visiting hours vary by ward. Please see the IPD visiting hours on this site or check with the nursing station on arrival.
Where do I get my reports? +
Routine reports are shared by WhatsApp or email the same day where possible. Paper copies are available at the lab desk on submission of the receipt.
How do I raise a complaint or share feedback? +
We take feedback seriously. Please write to the email on our Contact page, or speak to the patient-care officer on duty. Every grievance is logged and acknowledged within 24 hours.